Shipping & Returns Policy

Welcome to Tjeck. We are committed to providing you with a seamless shopping experience. Please read our shipping and returns policy below to ensure you have all the information you need.

Shipping Information

Processing Time: All orders are processed within 2-3 business days, Monday to Friday. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Times:

• Standard Shipping (within Australia): A flat fee of $10 applies.

  Estimated delivery time: 3-5 business days.

• Express Shipping (within Australia): $15.

  Estimated delivery time: 1-2 business days.

• International Shipping: We do not ship outside of Australia.

Note: Delivery times are estimates and may vary depending on your location and courier services. We are not responsible for delays caused by third-party shipping carriers.

Where We Ship: We ship within Australia. If you are unsure about shipping to your location, please reach out to us at account@tjeckchain.com.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to track your package. You can also check the status of your order through our website.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

Returns: We do not offer returns.

Exchanges: We do not offer exchanges. It is imperative you measure correctly.

Refunds: We do not offer refunds.

Damaged or Faulty Items: If your item arrives damaged or is defective, please contact us immediately at account@tjeckchain.com to discuss.

If you have any questions or need assistance with your order, feel free to reach out to us at account@tjeckchain.com.

We are here to help